Returns, Refunds, Exchanges 

How to Return or Exchange an Item:

1. Start Your Return – Visit our consumer portal and enter your email and order number.
   
   

2. Select Your Items – Choose what you're returning/exchanging, provide a reason, and set your preferences.
   
   

3. Receive Your Label – After submitting, you'll get a QR code or printable return label, plus email instructions.
   
   

4. Ship Your Return – Pack your items securely and send them back using the provided label.
   
   

Return Guidelines:

Non-Defective Returns:

• Must be unused, unwashed, in original packaging, and resellable condition.
  
  

• Non-defective items must be returned within 30 days of delivery. Damaged or defective items must be returned within 14 days of delivery.
  
  

• Items that don’t meet these conditions will be returned to you.
  
  

• Final sale items cannot be returned or exchanged.

Refund Policy:

• Timeframe – Non-defective items must be returned within 30 days of delivery. Damaged or defective items must be returned within 14 days of delivery.
  
  

• Refund Method – Refunds are issued to the original payment method within 3 business days of processing.
  
  

• Condition – Items must be unused, unwashed, in original packaging, and resellable condition. Used baby bottles, cloth/swim diapers, carriers, and ring slings cannot be returned.
  
  

  
  

Sale Items – Final sale, no returns or exchanges.

QUESTIONS?

Customer service is here to help! Call 1-406-577-2004 or email customerservice@thenaturalbabyco.com.